FAQ

Pertanyaan yang Sering DitanyakanFrequently Asked Questions

Hal-hal yang paling sering ditanyakan pasien sebelum dan selama terapi di Good Physio ID.The questions patients ask us most often before and during therapy at Good Physio ID.

Sebelum datangBefore your visit

Apakah perlu rujukan dokter?Do I need a doctor's referral?
Tidak wajib. Anda bisa datang langsung tanpa rujukan, atau dengan rujukan dokter — keduanya kami layani.No. You can come directly without a referral, or with a doctor's referral — we welcome both.
Apa yang perlu dibawa?What should I bring?
Jika Anda punya hasil pemeriksaan seperti rontgen, MRI, USG, surat rujukan, atau catatan dokter (termasuk catatan pasca operasi), bawalah saat kunjungan. Dokumen ini membantu fisioterapis memahami kondisi Anda sehingga pemeriksaan lebih tepat.If you have test results such as X-ray, MRI or ultrasound, a referral letter, or notes from your doctor (including post-surgery notes), please bring them. They help the physiotherapist understand your condition and make the assessment more accurate.
Sebaiknya memakai pakaian apa?What should I wear?
Pakaian yang nyaman dan memudahkan area keluhan diperiksa — misalnya kaos tanpa lengan untuk keluhan bahu, atau celana pendek untuk keluhan lutut dan kaki. Jika lupa, tidak perlu khawatir: kami menyediakan pakaian ganti yang bersih agar pemeriksaan dan terapi tetap optimal.Comfortable clothing that gives easy access to the area being treated — for example a sleeveless top for shoulder problems, or shorts for knee and foot problems. If you forget, don't worry: we provide clean change clothes so the assessment and treatment can still be done properly.
Harus booking dulu atau bisa datang langsung?Do I need to book, or can I walk in?
Kami sarankan booking terlebih dahulu agar Anda mendapat jadwal pasti. Jika datang langsung dan masih ada slot fisioterapis yang kosong, Anda bisa langsung dilayani. Jika slot sedang penuh, admin akan menawarkan jadwal terdekat yang tersedia.We recommend booking ahead so you get a confirmed time. Walk-ins are welcome when a physiotherapist slot is free; if the schedule is full, our admin will offer the nearest available time.
Bagaimana cara booking?How do I book?
Ada dua cara: (1) chat WhatsApp admin di 0899 3255 553, atau (2) isi Formulir Cepat di website, lalu klik tombol WhatsApp di akhir formulir untuk mengabari admin bahwa Anda sudah mengisi.Two ways: (1) message our admin on WhatsApp at 0899 3255 553, or (2) fill in the Quick Form on our website, then tap the WhatsApp button at the end of the form to let our admin know you have submitted it.

Saat terapiDuring therapy

Berapa lama satu sesi?How long is one session?
Sekitar 60 menit.About 60 minutes.
Apa yang dilakukan di sesi pertama?What happens in the first session?
Fisioterapis akan meninjau jawaban formulir self assessment Anda, menanyakan riwayat keluhan lebih lanjut, lalu melakukan pemeriksaan fisik — misalnya gerak sendi, kekuatan otot, dan tes khusus sesuai keluhan. Dari hasil pemeriksaan ini, fisioterapis menentukan tindakan yang paling sesuai dan langsung memulai terapi di sesi yang sama.The physiotherapist reviews your self-assessment answers, asks more about your history, then performs a physical examination — for example joint movement, muscle strength and specific tests for your complaint. Based on the findings, the physiotherapist chooses the most suitable treatment and starts therapy in the same session.
Apakah terapinya sakit?Does the therapy hurt?
Sebagian besar terapi terasa nyaman. Pada kondisi dan tindakan tertentu — misalnya dry needling atau terapi manual pada area yang tegang — bisa muncul sensasi tidak nyaman sementara. Fisioterapis selalu menjelaskan tujuan, sensasi yang mungkin dirasakan, dan pilihan alternatifnya sebelum tindakan dilakukan. Anda bebas bertanya atau menolak tindakan kapan saja.Most treatments feel comfortable. With certain conditions and techniques — such as dry needling or manual therapy on a tight area — you may feel temporary discomfort. Your physiotherapist always explains the purpose, what you may feel and the alternatives before starting. You are free to ask questions or decline a treatment at any time.
Bisakah saya memilih fisioterapis?Can I choose my physiotherapist?
Bisa, sesuai jadwal fisioterapis yang tersedia. Ada dua pilihan layanan: Tim Physio dan Head of Physio. Seluruh tim kami adalah fisioterapis berlisensi. Head of Physio telah berpraktik sebagai fisioterapis sejak 2011, dengan latar pendidikan pascasarjana dan berbagai sertifikasi internasional — cocok untuk kasus yang lebih kompleks atau kebutuhan performa olahraga.Yes, depending on availability. There are two service options: Team Physio and Head of Physio. All our team members are licensed physiotherapists. Our Head of Physio has practised since 2011 and holds a master's degree and several international certifications — well suited to more complex cases or sports performance needs.

Program & biayaProgramme & fees

Biasanya butuh berapa sesi?How many sessions will I need?
Tergantung kondisi masing-masing pasien. Setelah pemeriksaan dan terapi di sesi pertama, fisioterapis akan menjelaskan perkiraan jumlah sesi, target pemulihan, dan program latihan yang Anda butuhkan.It depends on your condition. After the assessment and treatment in the first session, your physiotherapist will explain the estimated number of sessions, recovery goals and the exercise programme you need.
Berapa biayanya?How much does it cost?
Daftar harga sesi dan paket, termasuk masa berlaku paket, bisa dilihat di bagian Harga.Session and package prices, including package validity, are listed in our Prices section.
Bagaimana jika ingin reschedule atau terlambat?What if I need to reschedule or I'm running late?
Reschedule bisa dilakukan melalui admin paling lambat 4 jam sebelum jadwal sesi. Jika terlambat, durasi terapi menyesuaikan sisa waktu sesi agar jadwal pasien berikutnya tidak terganggu. Usahakan datang tepat waktu, dan kabari admin bila ada kendala — kami akan mengusahakan yang terbaik.Please reschedule through our admin at least 4 hours before your session. If you arrive late, treatment time is adjusted to the remaining session time so the next patient is not delayed. Please try to be on time and let our admin know if anything comes up — we will do our best to help.
Metode pembayaran apa saja?Which payment methods do you accept?
Tunai, transfer bank, dan QRIS. Untuk memudahkan administrasi, kami sarankan pembayaran dilakukan sebelum sesi dimulai. Transfer hanya ke rekening resmi klinik (BCA a.n. Mawaddah).Cash, bank transfer and QRIS. To keep administration simple, we recommend paying before your session starts. Transfers go only to the clinic's official account (BCA, account name Mawaddah).
Apakah bisa klaim asuransi atau reimburse?Can I claim insurance or reimbursement?
Bisa. Kami dapat menyiapkan kuitansi dan surat keterangan untuk klaim reimburse ke asuransi atau kantor Anda. Sampaikan ke admin sebelum atau saat pembayaran.Yes. We can provide receipts and a supporting letter for reimbursement claims to your insurer or employer. Please tell our admin before or at payment.

Kondisi khususSpecial situations

Setelah operasi, kapan boleh mulai fisioterapi?After surgery, when can I start physiotherapy?
Umumnya sedini mungkin. Mobilisasi dini (early mobilization) sangat dianjurkan untuk mempercepat pemulihan pasca operasi. Bawalah catatan atau instruksi dari dokter bedah Anda — misalnya batasan gerak atau beban — agar program terapi mengikuti protokol yang aman. Jika kondisi belum memungkinkan untuk datang ke klinik, sampaikan ke admin untuk layanan homecare.Usually as early as possible. Early mobilisation is strongly recommended to support recovery after surgery. Please bring your surgeon's notes or instructions — for example movement or weight-bearing limits — so your programme follows a safe protocol. If you cannot come to the clinic yet, ask our admin about homecare.
Apakah menerima pasien anak-anak, lansia, dan ibu hamil?Do you treat children, older adults and pregnant women?
Ya. Kami menerima anak-anak mulai usia 5 tahun (yang sudah bisa diajak bekerja sama selama terapi), lansia, dan ibu hamil. Pada ibu hamil, jenis tindakan dan alat terapi disesuaikan dengan usia kehamilan agar tetap aman.Yes. We treat children from 5 years old (once they can cooperate during therapy), older adults and pregnant women. During pregnancy, techniques and equipment are adapted to the stage of pregnancy to keep treatment safe.
Apakah ada layanan homecare?Do you offer homecare?
Ada. Jadwal dan biaya homecare disesuaikan dengan lokasi dan kebutuhan. Silakan hubungi admin untuk detailnya.Yes. Homecare schedules and fees depend on location and needs. Please contact our admin for details.

Lokasi & fasilitasLocation & facilities

Jam buka?Opening hours?
Senin–Jumat 08.00–18.30 (jadwal terakhir pukul 17.30, sesi selesai ±18.30) · Sabtu 08.00–17.00 · Minggu tutup.Monday–Friday 08.00–18.30 (last appointment at 17.30, finishing around 18.30) · Saturday 08.00–17.00 · Closed on Sunday.
Apakah ada parkir?Is there parking?
Ada, tersedia area parkir untuk mobil dan motor.Yes, there is parking for cars and motorbikes.
Apakah ramah kursi roda?Is it wheelchair accessible?
Ya, tersedia ramp untuk akses kursi roda.Yes, there is a ramp for wheelchair access.

Pertanyaan Anda belum terjawab?Still have a question?

Admin kami siap membantu lewat WhatsApp.Our admin is happy to help on WhatsApp.